At Ravands Private Rides LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services or visit our website. By accessing or using our services, you agree to the terms of this policy. Our goal is to ensure transparency and provide you with control over your personal information.
To provide reliable and efficient service, we collect certain types of information. This includes personal details such as your name, contact information, and payment details when you book a ride. Additionally, we gather data related to your reservations, including pickup and drop-off locations, ride history, and special requests. In some cases, we collect information automatically through cookies and tracking technologies when you visit our website. These technologies help us analyze website traffic, enhance user experience, and ensure a seamless booking process.
Furthermore, when you contact our support team, we may collect additional information to assist you effectively. This may include email correspondence, phone call logs, or any other details necessary to resolve your inquiries. While we make every effort to collect only the essential data required for our operations, users are encouraged to provide accurate and up-to-date information for an optimal experience.
The information we collect is used to improve our services, enhance customer interactions, and ensure smooth ride coordination. Primarily, we use your details to process reservations, communicate booking confirmations, and facilitate payments. Customer support interactions also rely on this information to address inquiries, resolve disputes, and provide personalized assistance.
Additionally, we analyze usage patterns to optimize our operations, improve scheduling efficiency, and ensure customer satisfaction. Marketing communications, including promotions and service updates, may also be sent to users who opt-in to receive them. However, you have full control over your communication preferences and can choose to unsubscribe from such messages at any time. Compliance with legal obligations and security measures are equally important, and we may use your data to prevent fraud, unauthorized access, or violations of our terms and conditions.
Your privacy is important to us, and we do not sell or misuse your personal data. However, in certain situations, we may share information with trusted third parties to facilitate our services. This includes payment processors, security verification providers, and customer support platforms that help us deliver a reliable experience. In cases where we work with external partners, strict agreements ensure that your data remains protected and is used solely for operational purposes.
Additionally, we may disclose information when required by law or in response to legal requests, such as subpoenas or regulatory investigations. If any changes occur in ownership or business structure, your information may be transferred as part of the business transition. We remain committed to handling such situations with transparency and notifying users whenever possible.
We take the security of your personal information seriously. To safeguard your data, we implement encryption, firewalls, and strict access controls. Only authorized personnel can access sensitive data, and all information is stored securely to prevent unauthorized breaches. Our security measures comply with industry standards, ensuring that customer data is handled responsibly.
Despite our best efforts, no digital platform is completely immune to cyber threats. In the unlikely event of a data breach, we have protocols in place to mitigate risks, notify affected individuals, and work swiftly to resolve security concerns. Users are also encouraged to take precautionary measures, such as keeping login credentials secure and avoiding sharing personal information with unauthorized sources.
Our website utilizes cookies and tracking technologies to enhance user experience and optimize functionality. Cookies are small data files stored on your device that help us remember your preferences, improve site navigation, and analyze traffic patterns. Some cookies are essential for site functionality, while others allow us to personalize content and streamline the booking process.
Users can manage or disable cookies through browser settings, though this may impact certain website features. We also use third-party analytics tools to understand how users interact with our platform. These insights help us refine our services, improve efficiency, and deliver a smooth browsing experience.
We respect your rights regarding your personal data. Users have the right to access, modify, or delete their personal information upon request. If you wish to update your contact details, remove stored data, or request a copy of your records, our customer support team is available to assist.
Additionally, you can opt out of marketing communications at any time. If you no longer wish to receive promotional emails or service updates, you can use the unsubscribe link provided in our messages or contact us directly. We strive to accommodate all user requests promptly while complying with legal data retention requirements.
We retain user data only for as long as necessary to fulfill the purposes outlined in this policy. Personal information related to bookings, customer support interactions, and payment processing is stored securely for operational needs. After the necessary retention period, we take steps to anonymize or securely delete outdated information.
Certain records may be maintained for legal, tax, or security purposes. In such cases, data will be stored with strict security protocols to prevent unauthorized access. Users may contact us to inquire about specific data retention practices and request deletion when applicable.
Our services are intended for individuals of legal age, and we do not knowingly collect personal information from minors. If a parent or guardian becomes aware that a child has provided us with personal data, we urge them to contact us immediately using the information provided below.
If we become aware that we have inadvertently collected personal information from a minor without appropriate parental consent, we will take prompt action to delete the information from our records. Additionally, we encourage parents and guardians to monitor their children’s online activities and educate them about online privacy and security.
If user data is processed outside their country of residence, we ensure compliance with international privacy laws and data security standards. This includes adherence to regulations such as the General Data Protection Regulation (GDPR) for users in the European Union and other applicable laws in different jurisdictions. We implement safeguards such as Standard Contractual Clauses (SCCs) and other lawful mechanisms to protect data when transferred across borders. Additionally, we assess third-party service providers to ensure they uphold the same level of data protection and security as required under our privacy policies.
We may update this Privacy Policy periodically to reflect changes in laws, services, or internal policies. Any modifications will be posted on our website, and users are encouraged to review this policy regularly to stay informed about their rights and how their data is processed. Significant changes affecting user rights or the use of personal information may also be communicated via email or other direct notifications. Continued use of our services after updates to this policy constitutes acceptance of the revised terms.
This Privacy Policy is governed by the laws of the state of Tennessee, where Ravands Private Rides LLC operates. Any disputes arising from this policy will be resolved through appropriate legal channels in accordance with state and federal laws. In the event of a dispute, users agree to first attempt an informal resolution by contacting us directly. If necessary, disputes may be subject to mediation, arbitration, or litigation in the courts of Tennessee, ensuring compliance with applicable consumer protection laws.
For privacy-related inquiries or to exercise your rights regarding your personal data, please contact us:
Phone: (615) 697-6641
Email: info@ravandsprivaterides.com
We are committed to addressing your concerns and ensuring your privacy is protected in accordance with our policies.
Experience the excellence of Ravands Private Rides through the words of our satisfied clients, who trust us for luxury, reliability, and professionalism.
Ravands has provided excellent customer service for me and my clients each and every time I booked with them. They never miss. Best private rides in Nashville. Thank you. Make sure you book with them!Tashan Fredrick
Ravand was a great driver for our girls’ trip. He was patient, friendly, and full of information about the city. Would definitely recommend him for safe, reliable transportation.Katherine mayhew
